Return & Refund Policy

At UseKitchenViral, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, we're here to help.

1. Return Eligibility

You may request a return or replacement if:

The product is damaged during delivery.

You receive a defective product.

You receive the wrong item.

You receive an incomplete order or a missing item.

To be eligible, you must contact us within 5 days of receiving your order.

2. Proof Required

To process your request, please provide:

Your order number

Clear photos or videos of the product

A photo of the shipping label on the package

Providing an unboxing video is highly recommended, especially for damaged or missing items, as it helps us process claims more quickly.

3. Non-Returnable Items

We do not accept returns or refunds for:

Change of mind

Incorrect product ordered by the customer

Products that have been used, damaged by misuse, or are not in their original condition

Minor variations in color or packaging due to lighting or manufacturer updates

4. Replacement & Refund

If your claim is approved, we may offer one of the following:

A replacement product

A full refund

A partial refund (where appropriate)

The resolution will depend on the nature of the issue.

5. Refund Processing

Approved refunds are processed within 2 business days.

Depending on your payment method, it may take 3–7 business days for the refunded amount to appear in your account.

6. Cash on Delivery (COD) Orders

For COD orders, approved refunds will be transferred via bank transfer or UPI after the required payment details are provided.

7. Contact Us

For any return or refund request, please contact us:

Email: usekitchenviral@gmail.com

Please include your Order Number in all communications for faster assistance.

This policy is professional, clear, and appropriate for a Shopify dropshipping store. It also sets realistic expectations while protecting your business from unnecessary return requests.